Shipping policy

Delivery Coverage

Smash Pad currently offers delivery within the United Kingdom. Orders are shipped directly to the delivery address provided at checkout. Please ensure all address details are entered correctly to avoid delays.

Shipping Cost

Free UK Shipping is available on all orders.

There are no minimum order requirements and no hidden delivery fees.

Delivery Timeframes

Orders are typically delivered within 7 to 12 business days of dispatch.

This timeframe includes:

• Order processing
• Handling and dispatch
• Transit to the delivery address

Delivery times may vary depending on location, seasonal demand, public holidays, or courier delays. While most orders arrive within the stated timeframe, occasional delays can occur.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Once an order has been processed, it is prepared for dispatch and handed over to the courier.

Orders placed on weekends or public holidays will be processed on the next business day.

Delays & Exceptions

Although every effort is made to deliver orders within the stated timeframe, Smash Pad is not responsible for delays caused by:

• Courier disruptions
• Incorrect or incomplete delivery information
• Weather conditions
• Customs or local delivery issues

If your order has not arrived within 12 business days, don't hesitate to get in touch with us so we can investigate the issue.

Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate delivery details. Orders returned due to incorrect or incomplete addresses may be subject to re-delivery delays.

Contact Information

For any questions regarding shipping or delivery, please contact:

Email: info@smash-pad.co.uk

Support enquiries are typically responded to within 24–48 business hours.